lgobolaPrivacy Policy
When you download the lgobola app on Android or access lgobola through your mobile browser, we collect certain information to make your account secure and your experience smooth. This page describes what we collect and how we keep that data protected.
We at lgobola understand that your privacy matters. We operate in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions, and we follow strict standards when handling your personal data. Our servers may sit outside your jurisdiction, but we encrypt your data in transit and limit access to our staff who need it to serve you.
This policy covers all ways you use lgobola — whether through our mobile app, browser, or over a weak network connection. If you have questions after reading this, contact our privacy team. We will respond within three business days.
What We Collect on lgobola
When you create an account, we collect your legal name, date of birth, email, phone number, and home address. We need this information to verify your identity under anti-money-laundering law. We also collect your payment method details — for example, your DANA, e-wallet, mobile banking, local payment, online payment, or bank account information (e-wallet, mobile banking, local payment, online payment). We do not store your card numbers or passwords; our payment partners handle those securely.
We collect your gameplay data: which games you open, how long you play, your bet size, and the outcome. We use this data to detect fraud and to ensure fairness. We also collect your IP address and device type so we can block access from restricted jurisdictions and to prevent duplicate accounts.
When you contact our support team, we log your messages and any documents you submit. This helps us resolve disputes and improve our service. If you access lgobola over a weak network, we log connection failures so we can optimize our streaming quality.
How We Use Your Data
We use your data to operate lgobola securely. This means verifying your identity, processing your deposits and withdrawals, settling your bets, and detecting fraud. We may also use your data to comply with law enforcement requests and regulatory audits in your jurisdiction.
We do not use your data to send marketing emails unless you opt in. We do not build profiles to target you with ads. If you unsubscribe from our emails, we will honor that within forty-eight hours. Your contact preferences are stored in our account system and synced across all our channels.
Third Parties We Work With
Our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment, online payment, e-wallet, mobile banking) receive your payment method and transaction amount to process your deposit or withdrawal. We share only the minimum data they need to complete the transaction. We do not share your gameplay data with them.
Our live-dealer game studios have cameras in the rooms. These videos are streamed to you but are not recorded by lgobola. The studios are operated by licensed gaming companies and have their own privacy policies.
We at lgobola collect only the data we need to serve you securely and legally.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences. These are essential cookies — your browser needs them to use lgobola. We do not use cookies to track you across other websites. You can clear cookies from your browser at any time, but you will need to log in again.
Your Rights Under lgobola's Privacy Policy
You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate data or delete your account and associated data. If you request deletion, we will delete your account within thirty days, but we may keep anonymized transaction records if required by law.
You can change your email, phone, or address in your account settings. If you disable notifications, we will not send you alerts about bets or deposits. We will store your preference and respect it across Idul Fitri, Idul Adha, Imlek, Nyepi, and all other periods you use lgobola.
Contact and Updates
If you have questions about your privacy or our policy, email our privacy team at the address listed in your account settings. We will respond within three business days. We may update this policy at any time. If we make material changes — for example, if we start sharing data with a new third party — we will notify you by email before the change takes effect.
Our privacy policy applies to all users of lgobola where local law permits our service. Your personal data is processed in accordance with applicable privacy law in your jurisdiction. If you believe we have misused your data, you may file a complaint with the relevant data protection authority.