Profile Information and Legal Identity
Your profile on lgobola contains your legal name, email address, phone number, and national ID number. These details are required to comply with anti-money-laundering laws. On your first deposit, we ask for a copy of your ID (KTP, passport, or driver's license) and a proof-of-address document. You upload these once, and we verify them within one business day.
After verification, your account is cleared for deposits and withdrawals. You can change your email address or phone number at any time — the new details take effect immediately. Do not change your legal name in your account; if your legal name has changed, contact our support team to update it manually.
Your profile also shows your account creation date and your account status (active, suspended, or closed). If your account is suspended, you cannot deposit or withdraw, but you can still contact support to resolve the issue. Closed accounts cannot be reactivated — you must create a new account if you want to return.
Payment Methods and Deposit Settings
The Payment Methods section is where you link and manage your deposit and withdrawal accounts. On lgobola, you can link multiple payment methods and choose which one is your default. When you deposit, the app remembers your last method, but you can change it on the deposit screen.
DANA, e-wallet, and mobile banking deposits are instant. You tap your linked account, confirm the amount, and the credit appears in your lgobola wallet immediately. local payment and online payment work the same way. Bank transfers via e-wallet or virtual accounts (mobile banking, local payment, online payment, e-wallet) take a few minutes — you receive a unique account number, transfer the amount, and the credit appears when our system detects the transfer.
To link a new payment method, tap "Add Payment Method" and select your provider. For mobile e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking), you authenticate through the app — no manual entry needed. For bank accounts, you enter your account details once, and they are encrypted and stored. You can unlink a payment method at any time, but you cannot delete your original deposit method until your account is closed.
Security Settings and Password Management
Your security settings control how you log in and how you receive alerts. Your password should be at least eight characters and include uppercase letters, numbers, and symbols. On lgobola, passwords are hashed and stored securely — even our team cannot see them.
You can enable two-factor authentication (2FA) for extra security. With 2FA, every login requires a code from your phone. This protects your account if your password is leaked. You can use 2FA with an authenticator app like Google Authenticator or Authy, or receive codes via SMS. Choose the method you prefer and enable it in Security Settings.
Account security is your responsibility. Never share your password or 2FA codes with anyone, including our support team.
If you forget your password, use the "Forgot Password" link on the login screen. We send a reset link to your email. Click the link, create a new password, and log in again. If you cannot access your email, contact our support team with proof of identity.
Notification Preferences
Notifications on lgobola include deposit confirmations, withdrawal updates, login alerts, and promotional messages. You can enable or disable each category separately. Deposit and withdrawal notifications are always on — we send them so you know when money enters or leaves your account.
Login alerts notify you when someone accesses your account from a new device or location. If you see an unexpected login alert, change your password immediately. Promotional notifications include news about new games, promotions, or scheduled maintenance. You can turn these off if you prefer.
Withdrawal Preferences and Account Closure
Your withdrawal settings control how your winnings return to you. By default, withdrawals go back to the payment method you deposited from. If you deposited via local payment, withdrawals go to online payment. If you used a e-wallet virtual account, funds return to mobile banking. You can change your withdrawal method in Settings, but it always returns to the account under your name.
Withdrawals typically process within the standard window for your payment method. Mobile e-wallets like local payment and online payment settle in minutes. Bank transfers take a few hours to a business day, depending on your bank's processing time. You can request a withdrawal any time your balance is positive. There is no minimum withdrawal amount.
If you want to close your account, navigate to Account Settings, scroll to the bottom, and tap "Close Account". You must have a zero balance before closing. If you have funds in your wallet, withdraw them first. After closing, your account cannot be reactivated — you must create a new account to return.
Account Activity and Transaction History
Your Account Activity section shows all deposits, withdrawals, and bets placed on your account. Each transaction displays the date, time, amount, method, and status. Completed transactions are final. Pending transactions show their expected completion time.
You can filter your transaction history by type (deposits, withdrawals, bets) or date range. This is useful if you want to check a specific transaction or review your activity during Idul Fitri, Idul Adha, Imlek, or Nyepi when you may have had different playing patterns. Download your transaction history as a CSV file if you need it for record-keeping or accounting purposes.
Account settings are designed to be simple. If you cannot find a setting or have questions, our support team is available in English and Indonesian during business hours.